Communication Tools

Steps

On the DriveEZ dashboard, locate and select the “Communication Tools” option. This section facilitates direct messaging and notifications between staff, instructors, and students. 

To Users  

Option to communicate with individual users 

Users will be able to view below details in the table format:  

• Receiver: Name and contact details of the message recipient. 

• Status + Date: Shows the timestamp of message attempt along with its delivery status: 

• Sent/Failed indicator 

• Mode (SMS/Email) 

• Message: Short preview or the actual message content. 

• Action: Read Message button lets you view the full message details. 

To Branches 

Option to communicate with company branches 

Users will be able to view below details in the table format: 

• Receiver: Branch name and associated email ID. 

• Status + Date: Timestamp and delivery status: 

• Message: A preview or summary of the email content sent. 

• Action: Read Message button opens the full email content or thread. 

1.6.1 Send SMS 

Clicking the Send SMS button in the top right corner allows users to send SMS messages for communication with system users or stakeholders.  

• Recipient Dropdown: A dropdown menu allows the user to select from available recipients. 

• Message Text Area: The user is expected to type the SMS content here. 

• Send Button: When clicked, it will triggers validation (e.g., message not empty) and then sends the SMS to the selected recipient. 

1.6.2 Send Email 

Clicking the Send Email button in the top right corner allows users to send Email messages for communication with system users or stakeholders. 

• Recipient Dropdown: Allows the sender to select the intended group or individual recipients. 

• Subject Field: Captures the subject or title of the message. Essential for clarity, especially if this message is sent as an email or notification with a subject line. 

• Message Field: Used to compose the main content of the message to be sent. 

• Send Button: Triggers the message to be sent to the selected recipients. As per the label, it suggests that the message be sent via email, not SMS, which may require UI correction or clarification.  

Video Tutorial